Privacy Policy

Who We Are

TailorPady is a business management application for tailors and fashion professionals. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use the app.

Account Information

When you register, we collect:

• Full name (required).
• Email address (required).
• Phone number (optional).
• City and country (optional).
• Sex (optional).
• Birthday, month and day only, not year (optional).

Full name and email are required for account creation and authentication. The optional fields help us personalise your experience, for example recognising your birthday, and are never required to use the app.

Brand Identity

To power features like invoices, receipts, and your public portfolio page, you may add:

• Your logo.
• Shop or brand name.
• Tagline.
• Brand colour.
• Signature.

Your logo and signature are optional and help personalise documents you generate in the app, but are not required to use core features.

Business Information

You may add business details used to generate invoices and receipts for your customers:

• Business phone number and business address, required if you want to generate invoices or receipts.
• Business email, website or social handle, payment terms, optional.
• Bank name, account number, and account name, displayed on invoices as payment instructions for your customers, optional.

Adding business information is entirely optional and only needed if you choose to use invoicing or receipt features. If you do not use these features, none of this information is required. We do not use your bank details for any payment processing.

Social Media Handles

If you set up a public portfolio, you may add your social handles for: Instagram, TikTok, Facebook, Twitter, YouTube, Pinterest, and Threads. These are optional and only used to display links on your public portfolio page.

Customer Data You Enter

As a tailor using TailorPady, you enter data about your own customers. We store this on your behalf to power the app's features:

• Customer measurements, used for order and garment tracking.
• Garment reference images for your customers’ orders.
• Customer details such as name, phone number, email, profile picture, and address. Most of these fields are optional, and help personalise the customer experience within the app.

You are responsible for having the appropriate basis to collect and store your customers’ data within the app.

Payment Records

TailorPady lets you manually record payments received from your customers for an order. This is for your own bookkeeping, receipts, reports, and revenue goals. TailorPady does not process or move this money; it is a record you type in yourself.

Customer Reviews

If you share a review link with your customers, anyone who submits a review through that link may provide their name, a rating, a written review, and an optional photo of themselves. Submitted reviews may be displayed publicly, for example on your portfolio page.

Public Portfolio Page

If you set up a portfolio, the information you choose to include, such as your brand identity, business details, social handles, images, and customer reviews, is displayed on a public web page accessible to anyone with the link, without requiring login.

Bug Reports

If you use the Report a Bug feature, we collect your device model, operating system version, app version, your typed description of the issue, and an optional screenshot. This information is stored in Firebase and reviewed internally to provide support. A screenshot may incidentally contain other information visible on your screen at the time, such as customer data.

Analytics

We use Firebase Analytics to understand how the app is used, such as which features are opened and how often, so we can improve TailorPady. We do not use crash reporting tools, advertising identifiers, or third-party advertising or tracking pixels.

AI Features

TailorPady includes two AI-related features. Both work using the business data you've already stored in the app, and neither sends your data to a third-party AI or language model provider.

• Automation engine: when you turn on the AI Assistant in Settings, it monitors your orders, invoices, payments, and customer records against the timeframes you configure, for example generating an invoice draft after an order has gone unbilled for the period you set, or preparing a receipt, payment reminder, overdue alert, order-ready-for-pickup reminder, birthday message, or win-back message. It only prepares drafts. Approving a draft adds it to your normal records, such as your invoices, receipts, or tasks. TailorPady never sends anything to a customer automatically; sending is always a separate action you choose to take yourself. Discarding a draft simply removes it.
• Chat assistant: lets you ask questions about your business in plain language, such as checking a customer’s balance or what’s due today. It works entirely on-device using pattern matching against your own stored data; we do not send your messages to any external AI or language model provider to generate a response. Your chat messages are still saved to your account the same way other app data is, so your conversation history is available across your devices.

You can turn the AI Assistant off at any time from Settings. Turning it off stops the automation engine from creating new drafts; it does not delete drafts or chat history you already have.

How We Use Your Data

We use your data to:

• Provide and maintain the TailorPady service.
• Sync your business data across your devices.
• Generate documents you request, such as invoices, receipts, and your portfolio page.
• Send important account notifications and service updates.
• Improve the performance and features of the app, including through analytics.
• Respond to your support requests and bug reports.

We do not use your data for advertising, and we do not sell your data to any third party.

Third-Party Services

TailorPady uses the following trusted third-party services to deliver its functionality:

• Firebase (Google): used for authentication, database storage, hosting, and analytics.
• Cloudinary: used for storing and serving profile photos, gallery, and other images.
• Paystack: used to process subscription payments made through our website. Paystack handles your card details directly; we do not store your card information.
• Google Play Billing: used to process subscription payments made from within the TailorPady Android app. Google handles your payment details directly; we do not store your card or payment information.

These services process your data on our behalf and are bound by their own privacy policies. We encourage you to review the privacy policies of Firebase, Cloudinary, Paystack, and Google Play if you have concerns about how they handle data.

Data Storage and Security

Your data is stored securely on Firebase servers. Images are stored on Cloudinary. We implement reasonable technical measures to protect your data from unauthorised access, loss, or misuse. However, no system is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your data for as long as your account is active. If you delete your account, your access is revoked immediately, and most of your data is permanently deleted from our systems within 30 days. See our Account Deletion page for full details.

We retain your subscription and billing payment records for a limited period beyond account deletion, for purposes such as resolving payment disputes and chargebacks, meeting tax and accounting obligations, and verifying past charges if you contact support. This applies to subscriptions made through both Paystack and Google Play Billing. Paystack and Google Play also maintain their own independent transaction records under their own retention policies, which we do not control.

Your Rights

You have the right to:

• Access the data we hold about you.
• Request correction of inaccurate data.
• Delete individual records you have created, such as customers, orders, or images, directly within the app at any time.
• Request deletion of your account and associated data.
• Export your business data.

To exercise any of these rights, please contact us using the details below.

Children's Privacy

TailorPady is not intended for use by anyone under the age of 13. We do not knowingly collect personal data from children. If you believe a child has provided us with their data, please contact us and we will delete it promptly.

International Users

TailorPady is available globally. If you are accessing the app from outside Nigeria, please be aware that your data may be transferred to and processed in servers located in other countries, including those operated by Firebase, Cloudinary, and Paystack. By using the app, you consent to this transfer.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes through the app or by email. Your continued use of TailorPady after changes are posted means you accept the updated policy.