Delete Your Account

Delete Your Account In the App

You can delete your TailorPady account and all associated data directly from within the app:

• Open the TailorPady app and log in to your account.
• Go to Account.
• Tap Delete Account.
• Confirm the deletion when prompted.

Your access to your account is revoked immediately after confirmation. Your data is not deleted right away, see the Grace Period section below.

Deleting Individual Data You No Longer Need

You do not need to delete your entire account to remove specific data. Items such as customers, orders, garment images, and other records you have created can be deleted directly within the app at any time, using the delete option available on that item. This kind of deletion is immediate and does not go through the 30-day grace period described below, which applies only to full account deletion.

Grace Period and Recovery

Once you confirm account deletion in the app, you are logged out immediately and your account is scheduled for permanent deletion 30 days later.

• If you log back in during this 30-day window, you will be asked whether you want to reactivate your account.
• Confirming reactivation cancels the deletion immediately and restores full access.
• If you are unable to log in, contact us at the email address below within the 30-day window, from the email address associated with your account, to request recovery.
• After the 30-day window ends, deletion is permanent and cannot be reversed.
• You cannot create a new TailorPady account using the same email address until the deletion process is complete.

What Gets Deleted

After the 30-day period, the following data is permanently removed from our systems:

• Account data: your name, email address, phone number, city, country, sex, and birthday.
• Brand identity: logo, shop name, tagline, brand colour, and signature.
• Business information: business contact details, address, website/social handles, and payment terms.
• Customer data you entered: customer measurements, garment reference images, and customer details.
• Payment records you manually entered, and customer reviews.
• Profile, gallery, and portfolio images stored on Cloudinary.

Data We May Retain

In limited cases, we retain certain data beyond the 30-day period, such as:

• Subscription and billing payment records, whether made through Paystack or Google Play Billing, retained to resolve payment disputes and chargebacks, meet tax and accounting obligations, and verify past charges if you contact support.
• Records we are legally required to keep under applicable law.

Any retained data is kept only as long as necessary for these purposes and is not used for any other purpose. Paystack and Google Play separately retain their own transaction records under their own policies, which we do not control.

Deletion Timeframe

Your account is locked immediately upon confirming deletion. Your data, including images, is permanently deleted from our active systems 30 days after your request. Data may persist briefly in backups before being fully purged.

Contact Us

If you do not have access to the app, you can request account deletion or the deletion of other data by emailing us at the address below. Requests for full account deletion made this way follow the same 30-day grace period described above.